Associate Customer Care Representative managing customer inquiries and purchase orders. Opportunity for growth in a dynamic team within the chemical industry.
About the role
- Seller Finance Support Specialist managing finance-related seller inquiries for Ovoko, a company transforming Europe's used car parts market. Focus on communication and problem-solving across teams in a hybrid role.
Responsibilities
- Own end-to-end handling of finance-related seller inquiries (primarily in writing).
- Investigate and resolve questions related to invoices, payments, commissions, wallet balances and payouts.
- Act as the main point of contact for seller finance topics across internal teams.
- Work closely with Finance, Account Management and Seller Support to clarify and resolve cases.
- Ensure fast, structured and high-quality communication with sellers.
- Escalate complex issues when needed and follow through until resolution.
- Build and improve internal knowledge, processes, templates and case-handling logic.
- Identify recurring issues, root causes and process gaps, and suggest improvements.
- Help establish a more scalable and clear ownership model for seller finance support.
Requirements
- Experience in Customer Support, Seller Support, Finance Operations, Payments, Billing, AR/AP, Reconciliation, Fintech or Marketplace Operations.
- Strong written English skills.
- Excellent written communication and problem-solving abilities.
- High attention to detail and ability to work with numbers and financial data.
- Ability to take ownership, navigate ambiguity and work across multiple teams.
- Strong organizational skills and ability to manage multiple cases in parallel.
- Confidence handling sensitive or complex partner situations in a structured way.
- Curiosity and persistence to investigate issues deeply and find root causes.
- Resilience and follow-through — you don’t drop cases even when answers are not immediately clear.
Benefits
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software
- The opportunity to work from anywhere up to 30 days per year
- Employee referral program
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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