Hybrid Customer Service Advisor

at Bupa

• Job title: Customer Service Advisor
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £26,700 - £31,250 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Salford, United Kingdom

About the role

• Customer Service Advisor assisting customers with Bupa health insurance inquiries. Handling calls empathetically while guiding customers regarding their coverage and requests.

Responsibilities

• Answering a variety of calls to help support our customer enquiries
• You’ll help customers understand what’s covered by their policy – and sometimes that means saying no, but always with empathy and care
• Not every treatment being requested is covered on the customers policy and you need to be confident and comfortable declining treatment requests
• Keep our records up to date so we can give customers the best support

Requirements

• Highly organised and resilient
• An attentive listener
• Focused on putting customers first
• Happy to build great relationships with your team and colleagues across the business
• Able to adapt well to change
• Able to follow process and Financial Conduct Authority (FCA) regulations
• Confident using a PC and the ability to use multiple systems at the same time
• Comfortable working in a busy office environment alongside colleagues.

Benefits

• Holidays - 33 days including Bank Holidays - Our inclusive bank holiday approach means that you can swap up to a maximum of four of these bank/public holidays for other days of significance within the same annual leave period.
• Primary care service - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support. Alongside the service, you’ll have an annual allowance up to £350 which you can redeem against a menu of Bupa healthcare products.
• Every two years, permanent employees are offered a free health assessment.
• You can opt-in our bespoke medical insurance benefits package - This provides healthcare cover to eligible employees and their families.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• As an employee of Bupa, you may be eligible to join one of our Bupa pension plans.
• If you choose not to (or you’re not eligible to) join a Bupa pension plan, you may be automatically enrolled into our workplace pension scheme with NEST.
• My Bupa Extras (Provided by Reward Gateway) is our one-stop shop for a huge choice of exclusive discounts and cashback deals on everything from food and groceries to home and garden, entertainment and days out, travel, and even utilities.
• Parental Leave - We offer a range of adoption, birth parent and co-parenting support for Pay & Leave.
• Extensive L&D program including internal development and access to apprenticeships.