Customer Success Specialist enhancing service delivery for practitioners and patients in North America. Focused on building relationships and customer satisfaction in a health tech company.
About the role
- Project Support Specialist managing community engagement and stakeholder relationships at Emory University. Coordinates events, tracks metrics, and leads project management initiatives to enhance project effectiveness.
Responsibilities
- Supports community engagement by building stakeholder relationships
- Coordinates and synthesizes user feedback to inform platform design
- Organizes virtual events and convenings
- Manages communication channels and outreach
- Implements strategies to increase participation
- Tracks and reports engagement metrics and trends
- Develops innovative analytical methods
- Analyzes data and makes recommendations to enhance project effectiveness
- Leads and provides project management support for projects
- Tracks and verifies procedures
- Develops and manages project timelines
- Works closely with project team/departments to identify and resolve concerns
- Assumes responsibility for timely delivery of project deliverables
- Develops and maintains databases and reports
- Performs various analyses such as developing forecasts and analyzing implications
- Tracks departmental budgets and forecasts future budget needs
- May plan and coordinate special events and maintain departmental website
Requirements
- A bachelor's degree and four years of project management, financial and/or administrative management experience or an equivalent combination of education, training and experience
- Advanced Excel and Access skills strongly preferred
Benefits
- Opportunity to work from home regularly
- Flexible weekly schedule based upon business needs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Specialist delivering service to practitioners and patients across North America. Providing assistance and solutions to ensure customer satisfaction and success.
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