Customer Service Representative managing Wholesale B2B inquiries for Portugal and Spain. Ensuring high customer service levels and effective communication with other departments.
MA
Onsite Customer Service Coordinator, Thai, English
Posted 36 minutes ago
About the role
- Customer Service Coordinator providing expert support in the automotive industry with a focus on customer service. Engaging clients, resolving issues, and maintaining service excellence with AI tools.
Responsibilities
- Provide comprehensive product and service information to customers in the automotive industry, addressing their inquiries and resolving issues efficiently.
- Engage potential customers by answering questions, offering advice, and suggesting additional relevant automotive products and services.
- Open and maintain customer accounts, ensuring accurate records and up-to-date information.
- Resolve customer complaints by identifying issues, providing effective solutions, and following up to ensure satisfaction.
- Maintain the highest level of service, professionalism, and product knowledge in all customer interactions.
- Work effectively in an environment shaped by artificial intelligence (AI), machine learning, data analytics and cloud-based tools, using insights responsibly with our standards of data governance, security and ethical use.
Requirements
- Strong communication skills in Thai (spoken and written) and good proficiency in English.
- Exceptional customer service skills with the ability to manage inquiries, concerns, and provide timely resolutions.
- Previous experience in call centers, customer service, or supervisory roles, particularly within the automotive industry, is a plus.
- Ability to remain composed and professional under pressure, especially in busy or challenging situations.
- New graduated are welcome.
Benefits
- Our employees play an integral part in our success as a business.
- We appreciate that each of our employees are unique and have unique needs, ambitions and we enjoy being a part of their journey.
- We are there to empower and encourage you with your personal and professional development ensuring that you take control by offering a large variety of courses and targeted development programs.
- Caring for your health and wellbeing is key priority for us.
- This is why we build Work Well programs to providing you with peace of mind and give the flexibility in planning and arranging for a better work-life balance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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