Customer Support Expert handling banking inquiries for a renowned German bank. Tasks include payment processing, customer data management, and appointment setting.
Responsibilities
General payment transaction matters (e.g., transfers, transaction and account balance inquiries, direct debit returns, card blocking/unblocking)
Inquiries about loans and financing
Processing standing orders and direct debit returns
Maintaining customer data in the system
Scheduling customer appointments for the branch
Requirements
With or without prior professional experience
Solid PC skills for daily work (MS Office knowledge advantageous)
Motivated and committed
Fluent in spoken and written German
Benefits
Job security with a permanent contract and fixed salary, available full-time and part-time
Flexibility with 29 days of annual leave and reliable shift scheduling
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