Account Executive developing and maintaining strategic relationships with enterprise and public sector clients for CloudHesive. Driving business opportunities and ensuring high client satisfaction in the cloud solutions market.
TG
Hybrid Back Office Customer Service Representative – m/f/d
Posted 2 months ago
About the role
- Back Office Customer Expert assisting bank clients with service inquiries via email and mail. Supporting customer satisfaction through written communication in a hybrid work environment.
Responsibilities
- Independently and service-oriented handling of customer inquiries via email and mail
- Operation of all functions of customer-specific IT/EDP systems
- Advising and supporting customers on all financing and leasing products
- Preparing quotes and processing changes to master data
- Account reconciliation and sending of documents
- Ensuring customer satisfaction and maintaining customer relationships
Requirements
- Strong communication skills and excellent German language ability
- Very good PC/computer skills
- High customer and service orientation as well as willingness to learn
- Experience as a customer advisor or office clerk is desirable, but career changers are also welcome
Benefits
- €2,450 monthly salary for full-time employment
- Home office option after onboarding
- Monthly project bonus
- No telephone calls – handling is exclusively in writing
- Free company pension plan
- 28 days of vacation plus special leave
- Flexible working hours and shift patterns
- Employee discounts and fitness/course offers
Job title
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