IT Operations Manager overseeing IT services and user support for the organization. Improving processes and leading IT support staff in a hybrid work environment.
About the role
- Server Operations Analyst at Toyota Financial Services delivering end-to-end technology and change solutions for the organization with a focus on governance and technical operations.
Responsibilities
- Responsible and accountable for the design, cost and operation of the following technical areas:
- Microsoft Windows servers (2016-2022) and related infrastructure
- Microsoft Active Directory and DNS
- VMWare 7 administration (VCP level)
- Experience working in O365 and Azure
- Using SCCM; patching and maintaining the infrastructure according to Global information security standards
- Backup system (Veritas Netbackup or Veeam) and system backups, including recovery testing
- Administration of Citrix v7
- MS SCCM administration (packaging & deployment)
- System capacity and monitoring solutions using Solarwinds or equivalent.
- Experience working with Power Apps or Power Automate
- **How you could stretch this role:**
- Suggest improvements to the department’s processes and procedures (where appropriate), encouraging a work culture of continuous improvement.
- Involvement in ad hoc projects.
Requirements
- Windows 2016-2022 administration
- Active Directory architecture
- VMware to VCP level
- WAN/LAN Network topology
- Experience in support of O365
- SCCM administration experience including W10 desktop setup
- Experience supporting Veritas Netbackup or Veeam
- Understanding of ITIL principles, including Change management
- **Attributes & Behaviours:**
- Good time management and organisational skills.
- Strong written and verbal communication, including confidence in presenting.
- Self-motivated and proactive worker.
- Keen attention to detail.
- Able to work effectively with all levels of staff and external partners.
- Customer focused
- Service cost aware, able to help formulate and maintain service costs
- Structured and methodical approach to work.
Benefits
- Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
- Access to attractive car schemes for you (& your family) for Toyota & Lexus cars
- Excellent pension scheme (up to 6% employee contribution and 15% employer contribution).
- Generous annual leave of 25 days which increases with service and holiday purchase option
- Private Medical Healthcare (single, partner/spouse and dependent children) with Digital GP Service
- Group Income Protection cover with Aviva including physical, mental, and financial wellbeing services
- Employee Assistance Program
- Eye tests
- Onsite gym, Sports and Social Club, & flu jabs to keep you healthy
- Wellbeing hour each month and many more initiatives throughout the year to encourage a healthy mind and body, and to raise awareness and celebrate diversity, equity and inclusion.
- Dress for your day policy to make you feel comfortable at work
- Eco HQ, free parking & restaurant
- Two volunteering days per year
- Reward gateway voucher discounts
- Flexible working scheme and we welcome flexible working conversations at interview
- Regular 121s with your manager, a personal development review (PReview) each quarter
- A wide range of learning & development opportunities including Linked In Learning courses
- £250 contribution towards you learning something new outside of work
- Annual events (e.g., summer party, BBQ & Xmas party) including Countdown to Christmas events every December - it is so much fun!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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