IT Change & Release Management Operations Analyst providing 24x7 operational support for enterprise Change and Release Management. Focus on governance, ServiceNow integrity, and automation for operational success.
About the role
- Operations Customer Expert assisting customers with booking travel plans and handling inquiries. Serving as a link between our company and valued customers for successful interactions.
Responsibilities
- Processing of telephone and written customer inquiries (inbound)
- Comprehensive consultancy and clarification of customer queries
- Maintenance of customer and transaction data
Requirements
- Advanced proficiency in both spoken and written Turkish, at a minimum level of C1
- A minimum proficiency of B2-level in English
- High customer and service orientation
- Ability to communicate correctly and clearly with different customer types
- Good PC skills - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word, and Internet Explorer & Excellent typing skills
- Creative mindset and team spirit
- Preparedness to work in shifts, on weekends and public holidays
- Previous experience in the similar position is a plus
Benefits
- Gross salary of GEL 2570 + performance bonuses and paid trainings
- A workplace that runs on trust, empowerment, and feedback
- Progression to the senior Operations Customer Expert role after completion of 6 months' probation
- Premium health insurance for you and your family members
- Diverse sports and health offerings, discounts from external partners, Feel Good Program: workshops, and seminars such as Yoga, Pilates, Dance class, sound healing, FIFA and table tennis tournaments, hiking, and a lot more...
- Mentoring, personal and professional development opportunities
- Late shift transportation
- Best career development opportunities in an international company
- Referral bonus-Bring your friends and receive great bonuses!
- Centrally located, modern offices, game zones, and relaxation areas.
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