Site Manager responsible for daily operations and staff management at Turtle, an electrical distribution leader. Ensuring quality standards and vendor performance in procurement and service.
About the role
- Manager overseeing telecommunication and collaboration services for the City of Toronto. Responsible for strategic delivery and reliability of mission-critical operations including Elections and Council sessions.
Responsibilities
- Accountable for both the strategic delivery and the day‑to‑day reliability of Enterprise Telephony, Contact Centre, Collaboration, AV/Event, including high‑visibility, mission‑critical operations such as Elections and Council/Committee sessions.
- Provide leadership in the areas of: Telecommunication & Collaboration Modernization.
- Modernization and evolution of telecommunication and collaboration services while operating a dual mandate (run + change): stabilize and improve current platforms (including legacy contact‑centre/voice environments) and deliver a measurable modernization roadmap with clear risk controls, service readiness, and transition plans.
- Partner with Divisions to lead early requirements gathering, clarify service expectations, and translate needs into supportable, well‑resourced service models (including feasibility, risk, operational readiness, and RFx inputs).
- Provide technical and team leadership in the 24/7/365 support of enterprise telecommunications, contact centre and collaboration technologies, with explicit accountability for incident response, escalation management, and service recovery during critical events.
- Lead the support and modernization of legislated space AV and hybrid‑meeting technology, ensuring standardized room baselines, runbooks, and a defined operational cadence.
- Plan, assign, and coordinate resources (training, on‑site support, after‑hours and overtime coverage) for Elections, Council/Committee operations, and other high‑impact events; ensure requirements, timelines, and roles are confirmed early to enable proper resourcing and risk mitigation.
Requirements
- Extensive experience in a leadership role in technology; specifically, leading and managing enterprise-wide telecommunication and collaboration tools and strategies.
- Considerable experience managing and providing subject matter expertise on highly complex systems, applications, and architecture design and development for critical services that are cost-effective.
- Demonstrated depth in enterprise telephony and contact‑centre platforms (including UCCE‑based environments) and their operational support models.
- Proven ability to lead modernization while maintaining service continuity (dual‑run / transition management).
- Strong requirements discipline and stakeholder expectation management to prevent under‑scoped and under‑resourced commitments.
- Experience delivering high‑visibility, time‑sensitive operational events (e.g., Elections and legislative meeting support) with clear readiness planning considered an asset.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Business Manager sourcing and developing new business for US Foods. Achieving sales targets and providing support to Territory Managers in foodservice distribution.
Data Management Senior Manager provides strategic leadership for data management initiatives at Wells Fargo. Responsible for data quality, governance, and team development.
Senior Branch Network Management Trainee at Wells Fargo leading teams in the Consumer Banking and Lending division. Aiming to enhance customer experience and drive business growth.
Data and Application Integration Senior Manager overseeing strategy, architecture, and operations for Information Technology at Boeing. Leading cross - functional teams to deliver integrated technology solutions.
Partner/Reseller Manager developing and managing partnerships within the UK geospatial market. Enabling resellers and partners to position and support Bluesky’s geospatial products and solutions.
National Manager leading Learning & Development to deliver modern, data - driven learning experiences across Intact Insurance. A hands - on leadership role focusing on facilitation excellence and team management.
Field Real Estate Manager responsible for strategic management of real estate initiatives at LPL Financial Corp. Overseeing lifecycle of real estate processes across designated portfolio with team collaboration.
Senior Manager, Claims responsible for building a team and leading strategic initiatives at ICW Group. Focus on regulatory compliance, operational efficiency, and superior claim outcomes.
Senior Manager leading claims operations with strategic initiatives and team development at ICW Group. Driving compliance, efficiency, and enhancing customer experiences nationally.