Technical Support Engineer at Flexera providing support for cloud infrastructure and FinOps. Ensuring customer success while troubleshooting and resolving complex issues.
About the role
- Trainer & Technical Support developing HVAC educational materials and facilitating training. Collaborating with sales teams and providing technical support for products and services.
Responsibilities
- Development, implementation and maintenance of educational materials for HVAC product and services training.
- Prepare sales aids, stock lists, match up forms etc for internal and customer use.
- Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
- Development and updating of a variety of HVAC certification programs as necessary.
- Functions as an internal consultant on HVAC product lines to assess, measure, and enhance the performance of employees.
- Responds in a timely manner to customers and TGG associates seeking technical support.
- When necessary, visit job sites with customers and vendors.
- Maintains records of HVAC training activities and employee attendance and progress.
- Also requires tracking income and expenses for all training.
- Coordinates learning delivery through multiple mediums including personal facilitation, e-learning, vendor, and/or other established educational organizations or professional development group.
Requirements
- Monitor the HVAC training programs to evaluate their effectiveness and recommend modifications as necessary.
- Develop, implement and maintain educational materials for HVAC product and services training.
- Prepare sales aids, stock lists, match up forms etc for internal and customer use.
- Be familiar with Wrightsoft to assist branches who need help with this program.
- Scheduling, organizing, facilitation and delivery of classroom, virtual classroom, and on-the-job training for branch personnel and customers.
- Become certified trainer in vendor training programs (Kohler, Mitsubishi).
- Respond in a timely manner to customers and TGG associates seeking technical support.
- When necessary, visit job sites with customers and vendors.
- Maintain records of HVAC training activities and employee attendance and progress.
- Track income and expenses for all training.
- Collaborate with purchasing and branch staff to collectively identify the necessary HVAC products for servicing the marketplace.
- Interface with new hired and tenured employees to ensure that the HVAC sales training program addresses both current and future organizational needs.
- Continuously remain abreast of HVAC industry trends and monitor HVAC marketplace.
- Work with VP of Marketing and manufacturers representatives to set up counter days and other educational functions for The Granite Group staff and customers.
- Facilitate and support the integration of company marketing concepts and strategies within the sales function and convey integration methods to the branch staff.
- Accompany outsides sales team and branch managers during client presentations; proactively secure and generate new business and identify plumbing and heating contractors seeking to add HVAC to their business strategy.
- Perform all duties in a consistently safe manner and adhere to all company safety policies.
- Perform other duties as assigned.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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