Senior Manager leading global technical support for Call Recording & Analytics at Smarsh. Collaborating with teams to enhance customer assistance and service delivery.
About the role
- Analyze and resolve N2 support calls for AVITA's products while ensuring correct application functioning. Engage in functional validations and technical troubleshooting for issue resolution.
Responsibilities
- Analyze and resolve support tickets related to our products, including incidents and service requests, ensuring correct application functionality.
- Work directly on system maintenance and sustainment, performing functional validations and fixes, as well as executing technical troubleshooting to identify root causes of issues.
Requirements
- Previous experience in N2 support / service desk / application support.
- Strong communication skills (especially for translating technical issues for end users).
- Sense of urgency and ability to prioritize.
- Knowledge of relational databases (SQL) and ticketing systems (Service Desk / ITSM).
Benefits
- SulAmérica health insurance at no cost to you. If you choose to include dependents/children, AVITA also contributes toward part of the monthly premium;
- Porto Saúde dental coverage at no cost to the employee;
- Cuid@r telemedicine app for quick and convenient access to health and well-being;
- Gympass, to keep body and mind active;
- Flexible meal allowance (Vale-Alimentação) tailored to your needs;
- Transport allowance (Vale-Transporte) or parking — you choose what works best;
- Exclusive discounts on Itaú financial products;
- Partnership with Sesc for leisure and cultural benefits;
- Exclusive partnership with Nivea and Eucerin for special skincare offers;
- Salary platform, a multi-benefit hub designed for you;
- Day off during your birthday month, because your day deserves to be special;
- Flexible working hours to help balance personal and professional life;
- On-site or hybrid work model, according to your preference.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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