Analyze and resolve N2 support calls for AVITA's products while ensuring correct application functioning. Engage in functional validations and technical troubleshooting for issue resolution.
About the role
- Technical Analyst supporting ITV's Enterprise Architecture team to analyse and document architecture, workflows, and automation opportunities across technical systems. Collaborating with diverse stakeholders and ensuring alignment with architectural standards.
Responsibilities
- Work with the Enterprise Architecture team and wider architecture groups to map and document logical architectures, service boundaries and workflows.
- Liaise with divisional technical design groups to ensure proposed designs align with organisational standards, guidelines and architectural principles.
- Support the design, development, integration and testing of systems, considering reusability, maintainability, security, efficiency and reliability.
- Collaborate on high-level and detailed solution designs using C4 and other modelling approaches where appropriate.
- Review system designs and recommend improvements based on defined principles and standards.
- Take a leading role in defining and maintaining a group-wide Business Capability model, including modelling relationships between capabilities, applications and organisational structures.
- Document current (“as-is”) and future (“target state”) views in a way that is accessible to both business and technical audiences.
- Identify gaps, dependencies and opportunities for improvement across domains using a service-led approach.
- Work closely with Technology Leads to maintain up-to-date views of the technology landscape and support regular review cycles.
- Contribute to value chain mapping and other artefacts that support strategic decision-making.
- Identify and analyse opportunities to improve workflows through orchestration, automation and Intelligent Automation practices.
- Map current and future workflows, highlighting manual steps, handoffs, dependencies, decision points and exception paths.
- Support the design and documentation of automation patterns, including business process automation, system orchestration and AI-assisted workflows.
- Help assess feasibility and implementation considerations such as integration, data quality, monitoring, resilience, security and governance.
- Contribute to enterprise principles, reference patterns and best practices for workflow automation across ITV.
- Work closely with architects, technology leads and stakeholders across ITV to support architectural decisions and future-state direction.
- Communicate complex technical and workflow concepts clearly to a range of audiences.
- Contribute to ongoing improvements in architecture practices, artefacts and ways of working.
Requirements
- Proven ability to work with senior stakeholders and translate high-level requirements into clear designs, models and solution options.
- Strong experience in enterprise architecture modelling and documentation, using C4 or similar modelling approaches.
- Experience working with technology teams and software solution design, with a solid understanding of systems and interfaces.
- Ability to capture, document and communicate complex technical and workflow concepts to both technical and non-technical audiences.
- Understanding of workflow design, process analysis and implementation considerations for automation or Intelligent Automation in enterprise environments.
- Strong analytical and problem-solving skills, with the ability to think both strategically and laterally.
- Comfortable working in ambiguous environments, structuring complex workflows, operating models and architectural challenges into clear outputs.
- Knowledge of a broad range of software development methodologies, tools and current technology trends.
- Understanding of service design principles and how they can be applied to create value for customers and employees.
- Experience identifying or supporting opportunities for workflow improvement, orchestration, automation or AI-enabled processes, with an awareness of governance, control and operational considerations.
Benefits
- Health insurance
- Professional development opportunities
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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