Hybrid Manager, Engineering Technical Support

at Hyster-Yale Materials Handling

• Job title: Manager, Engineering Technical Support
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Greenville, United States

About the role

• Manager of Engineering Technical Support overseeing product structure management and engineering change processes. Leading cross-functional teams and maintaining product data for industrial lift trucks at Hyster-Yale.

Responsibilities

• Oversee global product structure management by defining, assigning, and maintaining truck configuration attributes, and coordinating the release of product structures for multiple platforms and model years.
• Lead the release and maintenance of product codes, unit codes, distribution records, and master lists for both internal and external manufacturing partners, ensuring timely launches aligned with production schedules.
• Coordinate and manage global engineering change processes, including ECN batch releases and VASP technician workloads, to support technical publications and aftermarket operations.
• Provide global support for resolving product structure and system issues, manage engineering libraries and sales/product information databases, and ensure accurate maintenance of truck, battery, and component data.

Requirements

• Education: Bachelors of Science degree
• Experience: 7+ years in a Product Development environment
• Strong problem-solving and conceptual thinking abilities; additional training in methods such as Lean and Six Sigma is a plus
• Extensive understanding of industrial lift truck products, including knowledge of models developed at multiple locations and manufacturing plants
• Proficiency with databases and business software, including document management systems and workflow tools
• Experienced in using graphic design and engineering software such as Adobe Illustrator and 3D CAD programs (e.g., Siemens NX or similar)
• Advanced user of Microsoft Office Suite and collaborative platforms
• Strong business operations skills, including verbal and written communication, time management, project leadership, and people management; additional training in project management and leadership is desirable.

Benefits

• Competitive pay
• Tuition reimbursement
• Supportive work environment
• Hybrid work option
• Opportunities for growth and development
• Full benefits package: paid time off; medical, dental, vision, and life insurance; employer-sponsored profit sharing and 401(k)