Hybrid IT Support Technician

at Essity

• Job title: IT Support Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Tech skills: ITSM
• Location requirements: Hybrid, Vibraye, France

About the role

• Technicien Support Informatique offrant un soutien IT de proximité aux utilisateurs et à la chaine d'approvisionnement industrielle chez Essity. Gestion des demandes, résolution d'incidents, et travail avec les équipes globales.

Responsibilities

• You will be the primary point of contact for handling requests and resolving incidents (network, software, hardware) and provide technical support for industrial environments.
• Participate in diagnosing and resolving technical incidents efficiently to minimize operational impact.
• Contribute to on-site system monitoring to ensure optimal operation and quickly identify/address any performance issues.
• Install, configure, and replace user IT equipment (PCs, smartphones, printers, collaboration tools).
• Administer local servers and networks in collaboration with global IT teams.
• Process tickets and follow up on user requests.
• Provide support for industrial equipment: scanners, industrial printers, OT workstations and associated software.
• Manage and maintain IT assets (hardware and software).
• Train and support users in the use of IT and collaboration tools.
• Contribute to the continuous improvement of IT services and knowledge bases.
• Support local applications in accordance with global policies.
• Follow and comply with internal and external audit requirements.
• Collaborate with global teams to ensure IT/OT compliance.
• Participate, when required, in an on-call rotation to provide 24/7 support.

Requirements

• Degree in IT, technology, or equivalent experience
• 1 to 3 years of experience in IT support preferred
• Experience in industrial environments (highly desirable)
• Excellent command of Windows and the Microsoft Office suite
• Good knowledge of Windows servers and ITIL best practices (asset)
• Service-oriented, meticulous, and strong problem-solving skills
• Excellent communication skills (verbal & written)
• Familiarity with IT service management tools (ITSM) and ticketing systems
• Ability to work in English
• Organizational skills, autonomy and team spirit
• Professional conduct and customer-service orientation when interacting with stakeholders, employees, and colleagues
• Ability to lift loads up to 20 kg
• Mobility: occasional travel between multiple sites, with the possibility of remote interventions

Benefits

• Remote work possible
• Profit-sharing bonus
• On-site canteen
• On-call allowance