Responsible for moderately complex transaction processing and reconciliation at Bank of America. Assisting in training and supporting clients with operational efficiency.
About the role
- Controls Engineer providing technical support to high-profile customers for automation systems. Focused on resolving complex issues and improving service efficiency.
Responsibilities
- Participates in the support of semi-complex systems that integrate hardware and software.
- Provides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-up.
- Participates in recommending ideas related to productivity improvement, cost reduction, and improvement in customer satisfaction.
- Provides troubleshooting expertise to Dematic's customers.
- Travel between 20-30% to different customer locations which may include weekends, holidays, and overtime.
- Average day time will be spent; 10% Time on calls, 60% Time working case Backlog& Case/Project Management, 30% Training/Training Development.
Requirements
- Associate or Bachelor’s degree in Engineering, Technical Management, or related field (or equivalent experience).
- 3–5 years of experience in technical support within material handling, automation, or logistics.
- 3+ years' experience with controls hardware troubleshooting.
- 3+ years electrical troubleshooting experience.
- Strong understanding of automated systems and basic PLC troubleshooting.
- Capable of troubleshooting Allen Bradley Logix PLC, Siemens, Modicon PLC, and controls platforms experience a plus.
- Familiarity with ERP and CRM platforms (SAP, Oracle, Salesforce Service Cloud).
- Excellent problem-solving, communication, and organizational skills.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Willingness to work flexible hours and participate in on-call rotations.
- Strong customer service mentality.
- Strong verbal communication skills over the phone.
- Ability to work independently and manage teams.
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
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