IT Field Support Analyst providing technical support and maintaining IT equipment at TechnipFMC. Responsible for managing hardware assets and supporting local IT requests.
PS
Hybrid Technical Support Team Leader
Posted 17 hours ago
About the role
- Technical Support Team Leader overseeing Support Consultants at Procentia. Focusing on Python troubleshooting and team development for efficient technical operations.
Responsibilities
- People management of Support Consultants and Technical Support Consultants
- Leading team training and development, including structured upskilling in Python, Azure, SQL especially for troubleshooting, automation, and diagnostic efficiency
- Objective setting, employee motivation and professional development planning
- Acting as the SME for complex technical issues, including major incidents
- Identifying hardware/software solutions and contributing to continuous improvement
- Leading by example and supporting the team in achieving company goals
- Diagnosing and resolving advanced faults
- Managing escalations internally and externally, ensuring major incidents are resolved within SLA and coordinating cross‑team activity
- Contributing to lessons‑learned sessions and RCA documentation (CAPA)
- Responding to Zendesk tickets and supporting clients via phone, Teams and email
Requirements
- Experience supporting software systems
- Strong technical knowledge with the ability to learn new technologies quickly
- Experience with Python for troubleshooting, automation, diagnostics, scripting or internal tooling, with the ability to mentor others in Python fundamentals
- Understanding of business processes and workflows
- Responsible, reliable, and consultative approach
- Ability to prioritise, meet deadlines and deliver rapid outcomes
- Excellent customer service, communication, and organisational skills
- Logical thinker with strong problem‑solving skills
- Ability to analyse complex, multi‑faceted issues and break them down logically
- Proficiency in Microsoft Office (especially Excel), Windows Server, and IIS
- High degree of numeracy and attention to detail
Benefits
- 25 days holiday (plus public holidays) increasing with length of service up to a maximum of 28 days, with carry over of up to 1 week
- Buying and Selling holiday (up to 1 week)
- Volunteer day
- 5% Employer contribution pension
- Life Assurance
- Private Medical Insurance
- Employee Assistance Programme (EAP)
- Health care cash plan
- Tusker – Electric Car Leasing scheme
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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