Head of Lifecycle Marketing for Trade Nation overseeing customer journey and engagement strategies. Collaborating with Product, Data, Sales, and Compliance to drive measurable results.
About the role
- Portfolio Manager orchestrating change initiatives across marketing and digital customer experience at The Very Group. Leading delivery teams, managing resources, and driving performance and value.
Responsibilities
- Lead multi-disciplinary teams in a large-scale, fast-moving digital business, through up to 6 direct reports and matrix management of multiple delivery teams (100+ colleagues).
- Role model exemplary delivery principles and champion a culture of performance, accountability, and continuous improvement.
- Manage recruitment, performance, and development of senior delivery managers. Act as coach and mentor.
- Accountable for all change delivery within one or more PUs, including planning, funding, resourcing, and reporting to deliver business value early and at high velocity.
- Manage delivery interconnectivity across PUs and ensure effective delivery drives benefits to customers and colleagues underpinning PU’s annual strategy.
- Steer delivery teams to deliver on time, to cost, and with quality outcomes.
- Establish and manage PU delivery plan, ensuring alignment across squads.
- Facilitate collaboration, remove blockers, and build talent pipelines internally and externally.
- Drive team productivity using metric-driven continuous improvement.
- Support Head of Delivery and PMO in raising standards and implementing strategies to meet OKRs.
- Champion knowledge sharing and innovation through forums and showcases.
- Proactively identify and manage risks, issues, assumptions, and dependencies.
- Manage escalation process with GLT and Head of Delivery/ePMO.
- Facilitate portfolio planning cycles and contribute to Quarterly Planning Process (QPP).
- Work with stakeholders to prioritise work from technical and product roadmap perspectives.
- Ensure adherence to governance framework across projects, small change, and BAU.
- Monitor delivery performance, risks, and status.
- Facilitate portfolio-level decision-making forums with senior executives and sponsors.
- Monitor squad/team capacity, align resourcing to priorities, and optimise allocation.
- Identify and resolve resource bottlenecks.
- Manage budget allocations and expenditure tracking.
- Support business case creation and benefits tracking.
- Provide advice and information to senior management for investment decisions.
- Act as primary delivery contact for exec PU sponsor and GLT stakeholders.
- Build productive relationships with senior leaders, Heads of Product, Heads of Tech, and delivery teams.
- Communicate progress, risks, and changes clearly to PMO and stakeholders.
- Provide regular portfolio updates and manage escalations.
- Deliver accurate and timely reporting on KPIs and delivery metrics
Requirements
- Expert in portfolio and programme management with proven ability to govern large, complex, cross-functional portfolios.
- Strong people leader with evidence of delivering transformation.
- Excellent commercial and financial acumen.
- Deep understanding of agile, waterfall, and hybrid delivery models.
- Skilled in change leadership and influencing across organisational boundaries.
- Action-oriented, removes barriers to rapid delivery.
- Strong stakeholder and third-party management skills.
- Ability to coach, mentor, mediate, and build team resilience.
- Significant experience in delivery and leadership roles in large, complex, technology-led organisations, with deep knowledge of PU area.
Benefits
- Flexible, hybrid working model
- Inclusive culture and environment, check out our Glassdoor reviews
- £10,000 flexible benefits allowance to suit your needs
- 30 days holiday + bank holidays
- Udemy learning access
- Bonus potential (performance and business-related)
- Up to 25% discount on Very.co.uk
- Matched pension up to 6%
- More benefits can be found on our career site
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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