Customer Success Manager responsible for ensuring customer success with Slack and Salesforce's AI CRM. Providing strategic guidance and technical support to drive customer satisfaction and engagement.
About the role
- Director of Customer Success at TENEX optimizing customer cybersecurity strategies. Leading a team to enhance satisfaction and retention with AI-driven solutions.
Responsibilities
- Develop and execute a comprehensive customer success strategy to drive customer satisfaction, retention, and expansion.
- Lead, mentor, and scale the Customer Success team to ensure world-class customer experiences.
- Establish key performance metrics to measure customer health and team effectiveness.
- Collaborate with Sales, Product, and Engineering teams to drive customer outcomes and influence product development.
- Serve as a trusted advisor to customers, helping them optimize their cybersecurity posture using TENEX solutions.
- Oversee onboarding, implementation, and training processes to accelerate time-to-value for customers.
- Identify upsell and cross-sell opportunities in partnership with the Sales team.
- Develop and refine customer success playbooks, processes, and best practices.
- Advocate for customer needs within TENEX and contribute to the company’s strategic growth.
Requirements
- 8+ years of experience in Customer Success, Account Management, or a related role in cybersecurity, SaaS, or enterprise software.
- 3+ years of leadership experience managing and growing high-performing customer success teams.
- Proven track record of driving customer retention, satisfaction, and revenue expansion.
- Experience managing enterprise customers and navigating complex account relationships.
- Bachelor’s degree in Business, Computer Science, Cybersecurity, or a related field (Master’s preferred).
- Relevant certifications such as CSPO, CSM, or cybersecurity-related credentials are a plus.
Benefits
- Competitive salary and benefits package
- Opportunity to work with cutting-edge AI-driven cybersecurity technologies and Google SecOps solutions
- Collaborate with a talented and innovative team focused on continuously improving security operations
- A culture of growth and development, with opportunities to expand your knowledge in AI, cybersecurity, and emerging technologies
Job title
Job type
Experience level
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Not specified
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Tech skills
Location requirements
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