Intern focused on user - centered projects enhancing customer experience with AI technologies. Collaborating with digital experts in a hybrid working model in Germany.
About the role
- Customer Service Representative in a hybrid role supporting Icelandic speaking customers for Booking. Responsible for inquiries and mediation between travelers and accommodation suppliers.
Responsibilities
- As a customer support advisor for Booking you will be in charge of understanding and identifying customer needs.
- You will be listening, responding and mediating between our international travellers and accommodation suppliers of all over the world, always ensuring a high level of customer service.
- Clarifying inquiries about service, payment and technical requirements, providing accurate information and following set process, via email and phone.
Requirements
- Icelandic: C2 level and advanced English
- Excellent communication and inter-personal skills both written and spoken
- User friendly PC skills: Office 365, CRM Database, and other internal platforms.
- A problem-solving and solution-driven mentality
- A positive, motivated mindset that will help you deal with some tricky customer problems.
- Goal-oriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation platforms
- Experience within customer service or contact center environments will be valued.
- Process Excellence: systematically improving organizational processes to enhance efficiency, effectiveness, and quality
- Collaboration: working effectively with others, sharing ideas and resources to achieve common goals
- Communication: exchanging information, ideas, and messages between individuals or groups through various channels and mediums.
- Emotional Intelligence: understanding and managing one's own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
- Open Mindedness: considering and appreciating diverse perspectives and ideas, fostering collaboration
- Critical Thinking: evaluating information and arguments, leading to informed and effective decisions based on data insights
- Solution Orientation: approaching problems and challenges with a focus on finding practical and effective solutions
- Entrepreneurship: having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification
Benefits
- 38,5h/week (Monday to Sunday).
- Salary: 22.249 € gross/year
- Available shift: 09:00 - 20:00h
- Temporary Contract.
- Holidays: 27 working days of holidays/year
- A multicultural and international working environment
- Modern office spaces, well connected by public transport and close to Glories shopping mall (Westfield)
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
- Diversity, Equity & Inclusion: embracing diversity and never discriminating against employees or applicants.
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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