Hybrid Customer Experience Supervisor – Communications

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About the role

  • Supervisor of Customer Experience at Afya leading communication for digital products and postgraduate area. A strategic role with autonomy and a strong interface across various business areas.

Responsibilities

  • Structure, monitor and optimize end-to-end communication flows;
  • Ensure alignment between content, timing and stages of the customer journey;
  • Ensure consistency of tone of voice across different products and channels;
  • Support product launches, editorial planning, campaigns and continuous improvement initiatives.

Requirements

  • Strategic vision and the ability to integrate data, information and content;
  • Strong organizational skills and the ability to prioritize and orchestrate requests;
  • Ability to ensure smooth and consistent delivery of outputs;
  • Basic knowledge of Excel and PowerPoint;
  • Degree in Communications or a related field (preferred, not required).

Benefits

  • Meal/food allowance;
  • Flexible working hours and allocations (for remote positions);
  • Transportation allowance (for hybrid or on-site positions);
  • Profit sharing (PLR);
  • Multibenefits: flexible benefit via Flash Card to use as you prefer;
  • Gympass / Wellhub;
  • Psicologia Viva (online platform for consultations with psychologists and nutritionists);
  • Health and dental insurance;
  • Life insurance;
  • Extended parental leave (up to 6 months for mothers and 20 days for fathers);
  • Rede D'Or: support and important information for maternal and infant health with a network of affiliated nurses;
  • Birthday day off (one day off to take on your birthday or during your birthday month);
  • Platform with various courses to enhance your knowledge (UCA);
  • Language academy (AIA);
  • Leadership development program;
  • Discount on undergraduate and graduate courses at Afya's educational units;
  • Premium subscription to Afya iClinic and Afya Whitebook.

Job title

Customer Experience Supervisor – Communications

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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