Customer Service and Benefits Advisor servicing member benefit products while delivering high customer service for AGIA. Assisting with inquiries, resolving concerns, and promoting products for satisfaction and retention.
About the role
- Intern focused on user-centered projects enhancing customer experience with AI technologies. Collaborating with digital experts in a hybrid working model in Germany.
Responsibilities
- You contribute to user-centered client projects and ensure an excellent customer experience.
- You work together with experienced digital experts using state-of-the-art AI technologies and learn how ideas become real digital outcomes—agile, hands-on, and with plenty of room for experimentation.
- You work with modern AI language models, develop prompts, and use AI for code generation and automation.
- You provide end-to-end support from idea to implementation to achieve an optimal customer experience.
- You evaluate new technological possibilities and experiment with them to bring new workflows to life.
- You are part of our client teams and help develop digital outcomes that are closely aligned with customer needs.
Requirements
- You are studying e-commerce, business informatics (Wirtschaftsinformatik), or a related field.
- You are open-minded, curious, communicative, and a true team player.
- You are open to new technologies, understand the basics of AI, and want to learn how to use it to create user-centered customer experiences.
- You work in a self-organized way, enjoy taking responsibility, and are eager to contribute proactively to the team.
- You are available for at least 5 months and are excited to be part of our team—or, like us, prefer a longer-term collaboration.
Benefits
- An innovative and appreciative corporate culture within an interdisciplinary, hybrid client team with broad consulting expertise and strong execution power for digital growth strategies.
- We combine startup enthusiasm with the long-term stability and experience of an owner-managed company.
- We are an agile team of experienced digital experts who learn from one another daily, inspire and support each other. #teamfirst
- We will develop an individual development plan with you for your continuous learning curve, including a training flat-rate, 360° feedback, strengths & potential analysis, coaching, and professional specializations.
- During onboarding, you will get to know konversionsKRAFT with your personal mentor, including insights into all teams and areas, a structured onboarding plan, and welcome coffees to meet your colleagues remotely and on-site.
- We practice self-care — for us this means a 36-hour work week.
- Flexible working hours and mobile work let you shape your workday according to your needs—regardless of your location within Germany.
- We support your health and green mobility—for example through health and mobility subsidies (EGYM Wellpass, Deutschlandticket).
- We encourage personal encounters and organize local and nationwide team events several times a year.
- We embrace diversity and inclusion.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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