Underwriting Support Specialist facilitating client servicing for agents and brokers in the insurance industry. Ensuring accurate information management, and participating in problem - solving activities.
About the role
- IT User Support Specialist providing technical support and managing new laptop deployments for TIAA. Collaborating closely with Desktop, Service Desk, and Engineering teams to deliver exceptional customer service.
Responsibilities
- Independently manage multiple daily work priorities around scheduled appointments
- Adheres to Desktop and End User Computing processes, procedures, policies, and job aids
- Provides customer training and knowledge documentation
- Deploys new hardware to end-users including backup and transfer of end-user data and files from old PC to new PC
- Provides a high level customer experience at all levels of the organization, while meeting weekly build and deployment targets in a dynamic, complex environment
- Demonstrated ability to write, speak, and document in a neutral and detailed professional manner
Requirements
- 3+ Years of experience in a customer service or support role
- 2 years of experience in information technology
- Vocational and/or Technical Education Preferred
- Degree or certification in Information Technology Preferred
- Functional knowledge and experience with: Windows, VDI, MAC, and multiple hardware device profiles
- Inventory management, Support ticketing, Shipping processes
- Endpoint tools, Service Now, CMDB, USMT, SCCM, Microsoft 365
Benefits
- Health, wellness, and work life offerings
- Superior retirement program
- Participation in an incentive program based on performance
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Bid Specialist developing detailed cost estimates and proposals for power generation projects at Finning Canada. Collaborating with teams to deliver accurate, competitive solutions in a fast - paced environment.
Customer Sales Advisor in a fast - paced environment, connecting with customers and providing solutions for their queries. Handling inbound calls and contributing to customer satisfaction in the UK market.
Customer Care Representative at Hempel providing excellent service in the chemical industry. Handling sales orders and facilitating effective communication with customers in Morocco.
Account Support Representative ensuring high quality customer service by resolving product issues. Processing orders and maintaining effective communication with customers, sales reps, and management.
Customer Services Manager delivering exceptional service and resolving customer requests for US Navy program in Diego Garcia. Training staff and maintaining customer records with a focus on service standards and compliance.
Customer Experience Specialist responsible for providing customer support and solving issues for Johnston & Murphy. Collaborating with retail locations and resolving customer inquiries with a focus on service.
Customer Experience Specialist providing prompt and intermediate support for Johnston & Murphy customers and stores across the US. Requires strong communication and problem - solving skills.
Customer Support Representative providing support via phone and email. Resolving inquiries while maintaining professional and friendly communication with customers in Mexico.
Customer Service Team Leader at TDCX providing excellent support experiences and strategic solutions. Engaging with customers and enhancing workflow under the Quality Management System.