Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
About the role
- Bid Specialist developing detailed cost estimates and proposals for power generation projects at Finning Canada. Collaborating with teams to deliver accurate, competitive solutions in a fast-paced environment.
Responsibilities
- Review customer and consultant specifications, including electrical single-line diagrams, P&IDs, and layout drawings.
- Develop accurate quotes and pricing, identifying and mitigating risks related to generator supply and commissioning.
- Provide technical support to the sales team during bid evaluations and order acceptance.
- Create and maintain standard templates, drawings, and estimation processes.
- Identify and develop supplier relationships to source cost-effective and technically sound components.
- Monitor project design and construction phases to ensure functionality, safety, and engineering integrity.
- Participate in post-project reviews to assess pricing accuracy, design quality, and delivery timelines.
- Collaborate with engineering firms to design custom power solutions using diesel, gas, solar, and BESS systems.
- Represent Finning professionally in customer interactions and contract negotiations.
- Mentor and support application engineers, inside sales representatives, and retail sales teams.
Requirements
- Diploma or degree in electrical engineering, mechanical engineering, power systems, or a related technical field is an asset.
- 3–5 years of experience in estimating or technical sales within the power generation or electrical contracting industry.
- Proven experience with diesel generator systems, including sizing, configuration, and application.
- Strong understanding of load calculations, fuel systems, transfer switches, and control systems.
- Proficiency in interpreting technical drawings, specifications, and customer requirements.
- Additional certifications in project estimation, power generation systems, or diesel technologies are an asset.
Benefits
- Flexible option plan benefits with varying levels of coverage from day one.
- Matching pension contributions to help you save for the future.
- Matching share purchase program.
- Employee Share Purchase Plan and RRSP options.
- Paid vacation with an increasing allowance based on years of seniority.
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