Customer Care role enhancing client satisfaction and relationships for a rapidly scaling FinTech startup based in Lisbon. Collaborating with various teams and managing customer interactions via chat.
About the role
- Customer Service Representative II at GXO ensuring outstanding service and delighting customers. Collaborating with partners and drivers to meet commitments and resolve issues effectively.
Responsibilities
- Ensure that we deliver on our promise of outstanding service
- Work with customers, business partners and drivers to make sure we are meeting our commitments
- Delight our customers at every step of the experience
- Assist customers and business partners via telephone and email
- Handle customer complaints in a calm, professional manner
- Diagnose, assess and resolve problems or issues
- Monitor progress of delivery routes
- Scan haul-away pods and verify stamps
- Process changes or cancellations to delivery orders
Requirements
- 1 year of experience in a customer service role within a call center
- Experience with Microsoft Office (Word, Excel, & Outlook)
- High school diploma or equivalent
- Experience with Microsoft Office and other business-related applications
- Experience in a call center environment
- Bilingual English/Spanish
- Solid customer service skills with the drive to resolve issues
- Excellent organizational skills
- The ability to thrive under pressure while delivering solutions that exceed customer expectations
Benefits
- full health insurance (medical, dental and vision)
- 401(k)
- life insurance
- disability
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Advisor helping clients in Spain with HRIS software. Building knowledge and relationships while providing support and guidance.
Customer Experience Specialist managing customer relations and order processes in Riga. Delivering solutions for customer inquiries and collaborating across departments to enhance satisfaction.
Application Support Technician addressing software installation and troubleshooting for managed print services at Pacific Office Automation in Beaverton, OR.
Director, Customer Experience Strategy at S&P Global Energy driving cross - business alignment and innovating customer - centric strategies. Leading multi - year strategy for growth, retention, and client lifetime value.
Digital Customer Experience Product Owner managing integrated applications for AES's customer experience strategy, focusing on driving business results through technical implementation.
Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
Lead the energy cost billing & customer service team at Smart Energy Link AG in Switzerland. Drive operational excellence and implement AI - driven solutions in a hybrid work environment.
Customer Care Representative providing outstanding service to customers by responding to inbound inquiries. Engaging with customers and utilizing software tools to resolve issues and provide accurate responses.
Customer Care Representative providing outstanding service to customers by addressing inquiries and requests. Engaging with customers to assess needs and make sales recommendations.