Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
About the role
- Customer Service Team Lead providing first line support for Customer Service teams in Gent, Belgium. Leading and motivating the team to deliver customer service excellence.
Responsibilities
- Provide first line support for Customer Service and external sales teams
- Lead and motivate the Customer Service Team
- Identify and implement opportunities for people development
- Assume overall responsibility for delivery of agreed KPI’s and targets within the CS team
- Prepare and present monthly reports as required by the Customer Service Cluster Manager
- Review and improve existing processes and process controls
Requirements
- Experience in customer service, preferably within a manufacturing environment
- Bachelor’s degree in Business or a related field, or equivalent professional experience
- Experience in people management or in a team lead role
- Proficiency in Excel, ERP/SAP systems, and Salesforce appreciated
- Excellent communication skills in English and Dutch; additional languages such as French or German are a plus
Benefits
- Full-Time
- On site
- Flexible work hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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