Customer Service & Operations Analyst supporting contact centres. Identifying performance gaps and enhancing customer service processes while developing analytical skills.
About the role
- Operations Coordinator at ASSA ABLOY overseeing scheduling and communication for service and installations. Collaborating with various teams and maintaining operational efficiency across locations.
Responsibilities
- Communicate with all team members within customer service
- Answer incoming calls for multiple locations
- Serve as primary point of contact for all Columbia and Charleston service
- Ability to schedule multiple trucks for service and install (commercial and residential)
- Ability to respond to vendor and customer inquiries via email, phone and other communications
- Track ordered materials
- Prepare customer tickets for invoicing
- Schedule Fire Door Drop test and preventive maintenance
- Update and maintain operational open service spreadsheet
- Process credit card payments
- Assist Field Operations Manager as needed
Requirements
- Minimum of two years’ experience estimating commercial, industrial, or related service and repair projects
- Strong written and oral communications skills, presentation skills and the ability to quickly adapt
- Strong understanding of scheduling projects
- Ability to build strong relationships on all levels, internally and with customers and suppliers
- Strong analytical and creative problem-solving abilities, and a hands-on approach to business
Benefits
- Professional development opportunities
- Regular feedback
- Training and development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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