Customer Service Agent assisting passengers with airport operations in Sarasota, Florida. Responsibilities include reservations, baggage handling, and compliance with security protocols.
About the role
- Customer Services Manager delivering exceptional service and resolving customer requests for US Navy program in Diego Garcia. Training staff and maintaining customer records with a focus on service standards and compliance.
Responsibilities
- Deliver exceptional customer service by addressing and resolving customer requests
- Provide accurate information and foster a positive customer experience
- Respond promptly and effectively to customer requests from various sources
- Manage customer inquiries from walk-ins, phone calls, faxes, or emails
- Investigate and resolve customer complaints efficiently
- Maintain a record of customer interactions as per organizational procedures
- Develop and implement customer service standards to align with requirements
- Act as primary contact for customer relations and ensure effective communication
- Train and mentor staff in customer service skills and best practices
- Identify recurring issues and propose solutions for improvement
- Document and maintain customer service policies and procedures
Requirements
- High school diploma or equivalent
- 2-4 years experience in customer service, customer relationship management, or managerial role in a customer-facing environment
- Strong interpersonal, communication, and problem-solving skills
- Excellent organizational and time management skills
- Proficiency in relevant software tools for communication, documentation, and data tracking
- Ability to successfully pass contract medical requirements and maintain compliance for the duration of deployment
- Must be able to obtain and maintain facility credentials/authorization
- Prior experience in an austere OCONUS environment with a multi-national workforce preferred
- Valid country driver’s license preferred
- Country visa required (as per U.S. Department of State Foreign Clearance Guide)
Benefits
- Safety culture enforcement
- Quality management responsibilities
- Compliance with safety and operational procedures
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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