CRO Manager focused on conversion optimization and data insights to support growth initiatives. Collaborating across teams and monitoring performance to meet subscription conversion goals.
Responsibilities
Assess daily conversion performance, identifying and troubleshooting causes of variances and spotting opportunities
Analyse web and app engagement insights and surface opportunities to drive growth by thoroughly understanding customer behaviour
Set up, run and assess the performance of onste tests across all the acquisition journeys
Be the expert and manage the acquisition content management systems
Be the “glue” between internal teams to ensure that subscription conversion initiatives are implemented on time and to a high degree of accuracy and thoroughly tested post-launch
Support the delivery of daily, weekly and monthly conversion reporting by audience segment, journey and touchpoint
Specifying the tracking requirements for tests by working closely with the Optimisation team, monitoring impacts during and sharing results post test with observations and actionable recommendations
Be the Conversion team's go-to person for data insights and the expert in using reporting tools.
Work hand-in-hand with the Insights and Product teams to define effective tracking solutions for tests and current conversion blind spots
Requirements
High level of data literacy and demonstrable analysis skills
Strong stakeholder management skills
Experience of using website traffic and app engagement reporting systems such as Google, Adobe, along with native platform tools.
Excellent communicator both written and verbal
Highly proficient using Microsoft Excel & Google Suite Products
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