Business Development Manager at National Dentex specializing in customer acquisition in the dental industry. Engaging with dental professionals and managing sales processes.
About the role
- Business Development Rep II handling customer relationships and managing vendor pipelines. Support partner enablement activities and drive business growth through strategic initiatives in the IT industry.
Responsibilities
- Build and maintain relationships with customers, ensuring their satisfaction and addressing any concerns or issues.
- Provide excellent customer service and support, serving as a primary point of contact for customer consultations.
- Collaborate with vendors to develop and execute strategic initiatives that drive business growth.
- Support partner enablement activities, including conducting vendor training as an SME, and providing guidance on product and program knowledge.
- Track and manage the vendor pipeline, including identifying and qualifying leads, and moving opportunities through the sales cycle.
- Coordinate with internal teams to ensure timely follow-up and accurate reporting on vendor-related activities.
- Develop in-depth knowledge of vendor products, programs, and industry trends.
- Act as a subject matter expert (SME) on vendor offerings, providing guidance and support to the sales organization.
- Analyze data and metrics to identify areas for improvement and implement strategies to drive results.
- Use creative problem solving as well as providing technical knowledge to effectively configure, price, quote and process requests for specific hardware, software, service.
- Provide education and technical guidance for product alternatives, cross-reference assistance, and support to the customer.
- Actively participate in the sales team customer account planning and review process.
- Conduct customer consultations and provide vendor training as a subject-matter expert.
- May attend industry specific business training from vendors.
Requirements
- 1-3 years of relevant experience preferred, with an associate's degree in business, marketing, or related fields preferred; high school diploma required.
- Strong understanding of sales processes, procedures, and terminology.
- Willingness to travel as needed.
- Ability to follow instructions, operate common office equipment, and perform accurate data entry.
- Proficient in basic mathematical calculations and possesses complex problem-solving, critical thinking, and decision-making skills.
- Excellent verbal and written communication skills in English and local languages, including formal presentations and negotiation abilities.
- Demonstrated ability to collaborate effectively with diverse individuals and promote/sell ideas persuasively.
- Strong organizational and time management skills, with a commitment to task completion.
- Adaptability to change and ability to perform well under pressure.
- Upholds social, ethical, and organizational standards with a commitment to confidentiality.
- Skilled multitasker with strong relationship-building skills and empathy.
- Comfortable with prolonged phone use and extended periods of immobility, standing, or walking.
- Quick learner with proficiency in new systems and technology, including intermediate computer skills.
- Willingness to work non-standard hours or overtime occasionally.
- Able to work in a professional office or remote environment.
Benefits
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
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