Clinical Support Trainer & CX Expert driving clinical adoption and customer excellence at Dandy, transforming dental practices globally. Delivering training, support, and coaching for digital workflows.
About the role
- Customer Experience Associate at TD helping clients with banking transactions and solutions in Ontario. Aiming to deliver a positive customer experience while achieving business objectives.
Responsibilities
- Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
- Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
- Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
- Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
- Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
Requirements
- High School diploma and/or 1+ years of relevant experience
- Undergraduate degree or equivalent is an asset.
- Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
- Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
- A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities.
- A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Benefits
- health and well-being benefits
- savings and retirement programs
- paid time off
- banking benefits and discounts
- career development
- reward and recognition programs
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Clinical Support Trainer & CX Expert driving clinical adoption in dental practices for Dandy, a modern dental company. Blending training and clinical support in a hybrid role.
Customer Success Support Specialist serving as primary support contact for healthcare customers. Focused on communication and problem - solving in a hybrid role based in Madison, WI.
Client Support Specialist providing frontline B2B application support for Trackforce platform. Assisting clients with troubleshooting and issue resolution in a hybrid work environment.
Junior Property Expert role at Evalion GmbH involving customer communication and real estate assessments. Supporting the valuation of properties in a dynamic hybrid team environment in Berlin.
Customer service representative managing billing inquiries for Beneva’s clients in Quebec. Supporting clients in understanding payment processes and correcting errors in billing.
Part - time Customer Support role at Lloyds Banking Group in Birmingham providing face - to - face support to customers. Handling banking tasks and assisting with digital services as needed.
Customer Support role at Lloyds Banking Group providing face - to - face customer service in Burnley. Helping customers with banking tasks and promoting digital services while adapting to their needs.
Part - time Customer Support role providing face - to - face service in Barnsley branches. Supporting customers with banking tasks and helping them with digital services in a branch environment.
Part - time Customer Support role at Bank of Scotland supporting customers in branches. Opportunities for career growth and skill development in an inclusive environment.