Customer Service Consultant providing a link between online and in - store experiences at CarMax. Support customers in their car buying journey through inbound inquiries and sales leads.
About the role
- Part-time Customer Support role providing face-to-face service in Barnsley branches. Supporting customers with banking tasks and helping them with digital services in a branch environment.
Responsibilities
- A part time branch based role working 32 hours a week.
- You’ll start your journey in one of our branches, providing face‑to‑face support to customers.
- Handle some everyday banking tasks, offering reassurance, guidance and practical support.
- Support someone through a bereavement, resolving a fraud concern, helping a vulnerable customer, or building confidence with digital banking.
- Adapt to different customer needs, promote and support our digital services, and help customers use online and mobile banking independently.
- Recognise opportunities to connect customers with the right products and services.
- Progress into other roles across the Group, including supporting customers by phone, online, or through channels like web chat, video or social media.
Requirements
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Customer Service Consultant providing support to customers in their car buying journey at CarMax. Guiding customers through online and in - store purchasing processes while achieving sales targets.
Customer Service Consultant at CarMax connecting customers to their car purchase needs online and in - store. Providing seamless support throughout the car buying journey in a fast - paced environment.
Sales Support Specialist at BioPlus Specialty Pharmacy assisting with administrative duties and prior authorizations. Triage prescriptions and maintain CRM and EMR for better operational efficiency.
Senior technical professional responsible for advanced software and system support for telecom and cloud - native solutions in a global environment.
Claims & Customer Service Agent handling customer inquiries at getolo. Engaging with clients via phone, email, and chat while focusing on improving customer experience.
Customer Service and Operations Assistant handling inquiries and operational tasks at Sproud. Ensuring smooth order fulfillment and customer service while based in Warsaw, Poland.
Family Support Specialist fostering child development and strengthening families through in - home visits and community resources. Join NVFS to help families thrive in the critical early years.
Advising Support Specialist at The Ohio State University Newark, providing individualized advising to assist students with academic and career interests. Supporting students in navigating university policies, procedures, and resources.
Customer Service Manager leading teams in Benelux, UK, and Switzerland for a global maritime company. Focused on customer satisfaction and commercial performance in service delivery.