Customer Support Specialist coordinating inquiries and handling delivery of aviation spare parts. Ensuring customer satisfaction by managing orders and resolving issues efficiently.
About the role
- Customer Support role at Lloyds Banking Group providing face-to-face customer service in Burnley. Helping customers with banking tasks and promoting digital services while adapting to their needs.
Responsibilities
- Provide face-to-face support to customers in Lloyds and Halifax branches.
- Handle everyday banking tasks while helping people through important moments.
- Adapt to different customer needs and promote digital services.
- Recognise opportunities to connect customers with the right products and services.
- Progress into other roles across the Group, such as phone or online support.
Requirements
- A minimum of 12 months customer service experience.
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
- We’ll also provide you with a full uniform , so you’ll always feel prepared and won’t need to think about what to wear for work each day.
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