Sales Executive responsible for contacting potential clients regarding telecommunications, banking, and insurance products. Meeting sales targets and providing excellent customer service is key to the role.
About the role
- Client Support Specialist providing frontline B2B application support for Trackforce platform. Assisting clients with troubleshooting and issue resolution in a hybrid work environment.
Responsibilities
- Provide first-level support via chat, email, and phone, addressing customer questions and issues in a timely, professional manner.
- Diagnose and resolve product usage, configuration, and workflow issues within the Trackforce platform using internal tools, documentation, and established workflows.
- Accurately log, prioritize, and track support tickets in our support platform, ensuring clear documentation and appropriate follow-up.
- Identify issues that require deeper investigation and escalate them to the appropriate internal teams with complete and actionable context.
- Leverage internal knowledge bases to support customers and contribute feedback to improve documentation and self-service resources.
- Partner with Product, Engineering, and Client Success teams to share customer insights and help improve product and support processes.
Requirements
- Experience: Minimum of 1 year of experience in customer support for a B2B software, SaaS platform, or technology service environment.
- Technical Skills: Experience using customer support platforms such as Zendesk, Salesforce, or similar ticketing systems, with a focus on supporting software applications rather than internal IT infrastructure.
- Communication: Clear, professional written and verbal communication skills in both English and French.
- Critical Thinking: Strong problem-solving skills and the ability to ask the right questions to identify root causes.
- Organizational Skills: Ability to manage multiple tickets, prioritize effectively, and stay organized in a fast-paced environment.
- Scope of Support: Experience supporting software applications or SaaS products for external clients is preferred; this role does not involve internal IT administration, networking, or hardware support.
Benefits
- Hybrid and flexible work model
- Three weeks of vacation starting in your first year
- Paid sick days & family obligation days
- Comprehensive health & dental coverage from Day 1
- 24/7 telemedicine access
- Mental health & wellness support
- Life insurance, AD&D, long term disability & critical illness coverage
- RRSP & DPSP with employer matching
- Employee referral bonus
- Paid volunteer day & recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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