Customer Care Specialist assisting diverse clients with Skello software support and solutions. Ensuring customer satisfaction through excellent service and team collaboration in the Spanish market.
About the role
- Part-time Customer Support role at Lloyds Banking Group in Birmingham providing face-to-face support to customers. Handling banking tasks and assisting with digital services as needed.
Responsibilities
- Providing face‑to‑face support to customers in the branch
- Handling everyday banking tasks and helping customers through important moments
- Supporting customer needs including bereavement, fraud concerns, and digital banking guidance
- Adapting to different customer needs and promoting digital services
- Connecting customers with the right products and services
Requirements
- A minimum of 12 months customer service experience
- A people person – You’ll be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity – taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
Benefits
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top – pro rated for part time roles
- A range of wellbeing initiatives and generous parental leave policies
- Full uniform provided
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care role providing support and guidance for clients using Skello's SaaS product. Collaborating with various teams to improve customer satisfaction and product experience.
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