Customer Experience Manager at Granite overseeing order setup and customer experience. Managing a team to ensure processes, scheduling, and service are aligned with customers' needs.
About the role
- Customer service representative managing billing inquiries for Beneva’s clients in Quebec. Supporting clients in understanding payment processes and correcting errors in billing.
Responsibilities
- Provide customer service in accordance with the company’s customer-orientation policy
- Deliver customer service for the collections department, answering phone calls for all inquiries related to payment arrangements
- Inform and explain to clients the status of their automatic payments/direct debits
- Detect any errors and perform the appropriate corrections
- Analyze payment requests
Requirements
- Proficiency in French, both spoken and written
- Strong attention to financial details
Benefits
- Health insurance
- Defined benefit pension plan
- Flexible schedule
- Paid time off
- Employee Assistance Program (EAP)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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