Product Support Specialist providing clinical support and training on robotic arm applications for surgeons. Delivering equipment guidance and building relationships in surgical teams.
About the role
- Customer Experience Manager at Granite overseeing order setup and customer experience. Managing a team to ensure processes, scheduling, and service are aligned with customers' needs.
Responsibilities
- Ensure consistency of processes and policies
- Manage customer experience team for order setup and materials dispatch
- Collect bid day info, manage and send quotes, create orders
- Support quality submissions for accuracy and plant scheduling
Requirements
- High school diploma or equivalent
- 4-year degree preferred
- 3+ years of experience in dispatching in a similar industry
- 3+ years of experience in a customer facing role
- MS Office intermediate to high level required
- Bilingual (Spanish Preferred)
Benefits
- Paid holidays
- Sick leave
- Medical, dental, vision insurance
- Life insurance
- Disability insurance
- Flexible spending plans
- Programs for musculoskeletal health
- Mental wellness programs
- 401(k) plan with 100% match on first 6% of eligible compensation
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
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