Supervise customer service operations at Grupo Tigre. Oversee team performance, customer experience metrics, and effective training.
About the role
- Sales Support Specialist at Benjamin Moore representing the brand and delivering top-notch support. Develop relationships in a fast-paced environment with Field Sales and Logistics teams.
Responsibilities
- Represent the Benjamin Moore brand by creating best-in-class support experiences
- Develop relationships with Field Sales and Logistics teams as well as customers over the phone and email
- Obtain and evaluate relevant information to handle inquiries
- Knowledgeable and consistent handling of inquiries related to orders, delivery issues, pricing, and promotions
- Expertise in Benjamin Moore product portfolio and color tools
- Track team performance data and address escalated issues appropriately
- Assist with cross-functional departmental questions/issues
Requirements
- Undergraduate degree or equivalent
- 5+ years in a fast-paced, high-volume contact center
- Expertise in contact center operations, software and processes
- Excellent product understanding of the retail paint industry
- Superior knowledge with company systems including Microsoft Office
- Effective interpersonal skills, relationship building and communication
- Ability to analyze situations and identify opportunities for effective decision making and problem solving
- Must be self-motivated and exhibit effective time management
Benefits
- Work-life balance
- Competitive benefits
- Ongoing learning/continuing education
- Skill development
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