Customer Support Representative providing support in German and English through various channels. Resolving inquiries, assisting customers, and collaborating with teams in a hybrid work environment.
About the role
- Customer Service Representative at Crash Champions responsible for greeting and assisting customers promptly. Managing phone calls and providing administrative support to service advisors.
Responsibilities
- Ensure that all customers and prospective customers are greeted and assisted in a prompt and professional manner
- Clean workspace, this is the first point of contact our customers have with our facility
- Effectively manage all incoming phone calls, walk-in business, and written correspondence, and direct such matters to the appropriate person or department
- Provide clerical and administrative support to the General Managers and Service Advisors
- Handle receivables, payables, entry of information into the accounting system and various spreadsheets and balance month end statements
- Perform other related duties as assigned
Requirements
- Interpersonal and customer service skills
- Analytical and problem-solving skills
- Multitasking and organizational skills
- Ability to answer a high volume of calls and/or emails daily
- Attentiveness and patience
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Group Life Insurance
- Disability Insurance
- 401k Retirement Plan with match
- Referral Bonus (“Cash From Crash”)
- 5 Paid Holidays
Job title
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