Customer Experience Advocate for the Italian market handling customer requests via email, chat, and video calls. Supporting team in market development and ensuring customer satisfaction.
About the role
- ERP Support Specialist providing support for Dynamics Navision, JDE E1 9.2, and Sage 500. Collaborative role focusing on customer service and application support within manufacturing environments.
Responsibilities
- Provides first- and second-level support for ERP and business applications, primarily focused on Dynamics Navision, JDE E1 9.2, and Sage 500
- Requires solid hands-on experience with ERP systems and plays a key part in delivering reliable, customer-oriented service aligned with the wider IT organization
- Builds strong relationships with internal customers
- Collaborates closely with regional ERP teams to drive standardization and best practices
- Works with EMEA IT Support as well as global applications, data, and risk teams
- Contributes to regional IT discussions and decisions that support the company’s overall strategy and vision
Requirements
- A technology related bachelor’s degree or equivalent experience/studies
- An MBA is a plus
- 5+ years’ experience in IT preferably in a manufacturing environment, with at least 2 years in a Support Specialist role
- Proven track record of process standardization, adoption of best practices, service measurement, customer satisfaction monitoring.
- Good knowledge of business processes in the Manufacturing industry
- Certified expertise in an ERP System
- Certified in a Microsoft Product
- Networking infrastructure
- Disaster recovery testing for full production to ensure continuity of operations
- Cloud-based applications, including Office 365 Suite, Microsoft Azure, OCI.
- Major event and crisis management.
Benefits
- Health and wellness programs
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Global Process Owner responsible for designing and harmonizing Customer Care processes. Leading transformation initiatives for the company’s global service operations.
Senior Customer Support Specialist delivering expert guidance for Clio's accounting products and resolving customer challenges. Collaborating with cross - functional teams to enhance service delivery and customer satisfaction.
Product Support Specialist providing clinical support and training on robotic arm applications for surgeons. Delivering equipment guidance and building relationships in surgical teams.
Product Support Specialist providing support for Stryker products associated with joint replacement procedures. Servicing and training in theatre environments across the Bristol, Bath, Yeovil & Swindon team.
Customer Service & Shipping Documentation Specialist at PIL in Bogotá, Colombia. Responsible for contracts and providing shipping documentation and customer support in the logistics sector.
Provide Tier 2 support for customers, troubleshooting and resolving data - related issues in SaaS supply chain applications. Collaborate with engineering teams for software enhancements.
Customer Service Representative II for TekniPlex handling client orders and inquiries in a hybrid role. Collaborating across teams within a global manufacturing context to ensure customer satisfaction.
Customer Service Agent assisting with cargo operations. Responsible for customer service, documentation, and communication for import operations.
Customer Experience Associate engaging with customers to process transactions and recommend banking solutions effectively. Joining TD Canada Trust for delivering excellent customer experiences across services.