Service Process Trainee supporting financial advisors and clients at Ameriprise India. Responsible for processing service requests and coordinating communication effectively.
About the role
- Director of Omni Operations at Coach developing strategies for operational excellence and customer experience. Collaborating with teams to enhance communication and improve business processes.
Responsibilities
- Lead the development and implementation of all operations related initiatives across the North American field organization
- Develop and maintain clear communication strategies to support the North America Retail/Outlet & Coffee Shop teams
- Collaborate with cross-functional partners to develop and/or update business processes and create communication strategies
- Manage the planning and on-site execution of the Store Manager Conference and other field-related meetings
- Partner and maintain our business continuity plan and process
Requirements
- Bachelor’s degree preferred
- 10+ years of relevant work experience including 6+ years of operations experience with a retail focus
- Superior computer skills & overall systems savvy, with advanced working knowledge of Word and Excel
- Knowledge of Zipline is preferred
- Curiosity and a passion to learn and to make an impact
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
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