Sales/Purchasing Support Specialist joining Prinova's commercial team to support order processing and customer coordination. Collaborating with various teams in a fast - paced environment.
About the role
- Support Specialist providing L1-L1.5 support for hardware and applications at Syneos Health. Troubleshooting, guiding users, and enhancing tech solutions for efficient service delivery.
Responsibilities
- Provide L1-L1.5 support offering hardware and application support ranging from how-to, connectivity, functionality, system setup assistance, etc.
- Troubleshoot, analyze, and resolve technical problems to ensure timely resolution, minimizing downtime for end-users while maintaining a professional and patient demeanor.
- Utilize relevant data, facts and tools to investigate and resolve a range of issues within the multiple platforms deployed to the teams.
- Prioritize and organize work to multitask, ensuring that issues are resolved within the timeframes defined by SLAs.
- Provide clear explanations and interpretations of technical issues, offering support and guidance to end-users and colleagues.
- Collaborate with other teams to escalate and resolve more complex problems that require cross-functional knowledge.
- Maintain thorough documentation of all issues, troubleshooting steps, and resolutions to support continuous improvement of the service delivery process.
- Stay updated on new technologies and solutions relevant to the organization's Tech environment to enhance troubleshooting capabilities.
Requirements
- Undergraduate degree, Bachelors preferred
- Experience supporting Windows, Apple devices, Microsoft Suite, Veeva CRM
- Strong interpersonal, multitasking and communication skills a must.
- ITIL Foundation Certificate preferred
Benefits
- supportive and engaged line management
- technical and therapeutic area training
- peer recognition and total rewards program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Sales or Purchasing Support Specialist managing day - to - day commercial operations at Prinova. Collaborating with sales, purchasing, logistics, and finance teams in a fast - paced environment.
Clinical Support Specialist supporting patients in utilizing MedRhythms' innovative neurotherapeutics device and ensuring seamless onboarding. Engaging with caregivers and resolving inquiries effectively while maintaining high standards.
Customer Support Specialist providing phone and email support for Greenlight's banking app. Ensuring customer satisfaction while troubleshooting issues and managing inquiries.
Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
Customer Service Representative responsible for handling inquiries and resolving issues at LoadUp. Engage via phone, text, chat, and email in a fast - paced environment.
Senior Campaign Account Support Specialist leading print intake and fulfillment for consumer and HCP programs. Manage operations, direct mail, brand initiatives, and vendor relations in a supportive culture.
Senior Campaign Account Support Specialist leading DM, DTP, DTR programs, coaching account managers. Managing operational workstreams for biopharma clients at Amplity.
Customer Service Representative at Bonfe creating exceptional customer experiences using a top - notch system. Handling inbound and outbound calls to deliver meaningful interactions in a family - driven company.
Talent Manager responsible for developing business with clients in administrative and customer support sectors. Recruiting skilled professionals and managing client relations for successful engagements.