Client Manager overseeing client portfolios and compliance deliverables at an accountancy practice. Progression to Practice Manager with operational oversight and team leadership responsibilities.
About the role
- Client Partner responsible for managing contract deliverables and client relationships at Sun Life. Facilitating communication and ensuring client expectations are satisfied with ongoing support and reporting.
Responsibilities
- Responsible for contract deliverables, including compliance reporting, financial reporting and service level performance reporting
- Ensures effective coordination and communication of client requests
- Responsible for on-going, effective communications and service to the current clients via on-site meetings, conference calls, and day-to-day interaction
- Provide support to DentaQuest leadership for administration of the client's program
- Identify and communicate client expectations to DQ leadership and staff
- Resolve issues and strengthen relationships at various professional levels within the client's organization
- Develop and maintain relationships with appropriate functional areas within DentaQuest
- Support innovative business practices and process improvement opportunities
- Monitor changes in regulations and fee schedules
- Responsible for updating Office Reference Manuals, implementing corrective action plan response and effectively organizing client audits
- Develops and submits IODs based on CMS, market- or client-specific program requirements
- Manages process for obtaining program requirements, documentation, support and other special requests from clients
- Provides regular updates to senior management on internal and external issues affecting market performance
- Represent DentaQuest at health fairs, conferences and advisory meetings through the State
- Other duties as assigned
- Up to 15% travel required
Requirements
- Bachelor's Degree in Business, Healthcare Administration (or related field) or equivalent, relevant work experience
- Five years' experience working with external clients/customers
- Proven track record of providing superior service to internal and external customers
- Well-organized and superior organizational, written and oral communication skills, particularly presentation skills
- Knowledge of group benefits
- Proven ability to provide consultative services to proactively meet customer needs
- Ability to work independently and as part of a team
- Proficient with general computer software including Microsoft Excel, Word and Outlook
- Proven problem-solving skills
- Ability to make good judgment conclusions based on data available with minimal supervision
- Ability to prioritize and organize multiple tasks with tight deadlines
- Excellent customer service skills.
Benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment
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