Customer Service Representative for an international electronics company in Germany. Responsibilities include managing customer service tasks and ensuring customer satisfaction in a hybrid work environment.
About the role
- Customer Support Supervisor leading team performance, customer experience, and employee engagement in Portage, MI. Involves managing customer service operations in a hybrid work environment.
Responsibilities
- Responsible for all team performance in the areas of quality, customer experience, order entry, order management, team building, employee engagement, and new product implementation/ discontinuation.
- Personnel management including scheduling, providing assistance, timecards, talent reviews, common annual reviews, performance management, and ensures that proper procedures and policies are in place for excellence in Customer Support within a call center environment.
- Responsible for ensuring individuals and team consistently achieves or exceeds all performance metrics as applicable.
- Responsible for ensuring all team members within team are trained in accordance with standardized work instructions.
- Lead and/or participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
Requirements
- Bachelor’s degree OR HS Diploma AND 6 years of customer support experience required in lieu of Bachelors degree
- 2+ years of work experience required
- SAP, JDE, CPQ, Service Max and Sales Force experience preferred
- 2 years of proven people leadership experience preferred
Benefits
- Work Flexibility: Hybrid or Onsite
- Employee engagement- Responsible and accountable for actions promoting an environment that fosters teamwork, empowerment, personal growth, and development.
- Supports the recruitment of temporary and permanent talent to the team.
- Ensures new hires are onboarded and meet employment criteria.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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