Bilingual Customer Service Representative at RBC handling life insurance inquiries via phone and email. Providing support to clients in both English and French to ensure a seamless experience.
About the role
- Customer Service Representative providing phone support for sales and healthcare inquiries. Handling customer interactions and collaborating on financial and service issues.
Responsibilities
- Provide phone support for inquiries from sales and healthcare professionals
- Engage, interact, and respond in a prompt, accurate, courteous manner
- Process all work in accordance with relevant working practices
- Keep records of customer interactions and transactions
- Collaborate with Corporate Accounts Receivable for collection payments
Requirements
- 2+ years of experience
- High school diploma or equivalent
- Ability to work flexible hours, including weekends, evenings, and some holidays
- Bachelor’s degree (preferred)
- SAP and GHX experience (preferred)
Benefits
- Bonus eligible
- Health insurance
- Flexible work arrangements
Job title
Job type
Experience level
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Degree requirement
Location requirements
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