Partnerships Associate serving as the go - to expert in category management for Whatnot's livestream shopping platform. Building seller relationships and driving category growth initiatives.
About the role
- Account Manager for K-Beauty brands facilitating communication on TikTok Shop. Overseeing operational tasks and ensuring high-quality execution across teams for a growing agency.
Responsibilities
- Serve as the Korean-language point of contact for K-beauty brand partners; lead client communications in Korean (email, calls, messaging) and translate key updates and materials between Korean and English.
- Run the account operating rhythm: prep agendas, take notes, track action items, and send crisp recaps for WBRs/MBRs/QBRs—adapting schedules to accommodate KST business hours.
- Build and maintain 30-60-90 day plans for each client; update owners, timelines, and success metrics weekly.
- Draft client updates and deck slides; translate performance data into clear narratives and concrete next steps in both Korean and English as needed.
- Manage tickets and issues, chase dependencies, and keep all stakeholders aligned and on timeline across time zones.
- Own day-to-day Seller Center hygiene: PDP checks (titles, attributes, images), catalog updates, and compliance follow-ups- including Korean-language product content review.
- Monitor and report account-health metrics (e.g., Late Dispatch Rate, Valid Tracking Rate, cancellations/refunds) and flag risks early.
- Launch and coordinate promotions (bundles, coupons, seasonal events) with Content and Media teams, aligning with K-beauty promotional calendars and cultural moments.
- Support troubleshooting for approvals or policy issues by organizing evidence, timelines, and escalation documentation.
- Write airtight briefs for Content and Creative teams; track revisions against SLAs and quality bars- ensuring K-beauty brand guidelines and cultural nuances are accurately communicated.
- Coordinate with Ops and Logistics on fulfillment readiness and customer experience status, including cross-border logistics considerations.
- Maintain source-of-truth documentation: trackers, promo calendars, etc.
- Perform QA checks before delivery (accuracy, links, pricing, promo eligibility, compliance).
- Contribute to and improve playbooks and SOPs; capture lessons learned in retros to help the team move faster over time.
Requirements
- Fluency in Korean (written and spoken) – required.
- Flexibility to work Korean business hours (KST) when needed.
- 1–4+ years in e-commerce, marketplaces, digital marketing, consulting, or client-facing operations (agency experience a plus).
- Strong project management skills: task tracking, timelines, stakeholder coordination.
- Proficiency in Google Sheets/Excel; comfort working with dashboards and basic analysis (filters, pivots, lookups).
- Excellent written and verbal communication in both Korean and English with a strong service mindset.
- Familiarity with TikTok as a consumer platform and eagerness to master TikTok Shop (we’ll train you on our playbooks).
- Strong bonus: experience with TikTok Shop, Seller Center, marketplace operations, or K-beauty/Korean brand management.
Benefits
- High autonomy and real ownership from day one-no micromanagement.
- Direct exposure to top-tier K-beauty brands and the fastest-growing corner of e-commerce.
- A growth-first culture that rewards builders, not seat-warmers.
- Mentorship from Senior AMs and leadership with a clear, merit-based growth path.
- Competitive compensation, performance upside, and flexible/hybrid work (location dependent).
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