Lead Customer Success Manager acting as a strategic partner for financial institutions in Australia. Driving engagement strategies to unlock value from data and tools across client organizations.
About the role
- Customer Success Manager responsible for managing SMB accounts and enhancing engagement. Collaborating globally to drive customer retention and support innovative product initiatives.
Responsibilities
- Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
- Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
- Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
- Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.
Requirements
- Team player who thrives in dynamic environments
- Proactive and commercial mindset
- Ability to build genuine connections and foster trust
- Tech-savvy and curious about AI
- At least 1 year experience in customer-facing roles in B2B SaaS
- Native-level German and fluent English
- Prior experience with people development, intercultural training, or coaching is nice to have.
Benefits
- Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team.
- Hybrid Office Models: Sometimes you need to work from home, take care of a family member, or just have a change of scenery. That's why we offer flexible hybrid arrangements
- International Team: You will be working in a highly multicultural, agile environment with team members from office locations around the world, including Munich, Madrid, Pavia, Rome, Paris, and Shanghai.
- Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global mentoring program, internal workshops or third-party training.
- Award-winning Language Training: Learn a new language or level up existing skills with our Speexx platform. Your friends and family can also receive a discount on our world-class language training.
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