Hybrid Account Manager – Marketing

at SPARK Business Works

• Job title: Account Manager – Marketing
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $75,000 - $85,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Spark
• Location requirements: Hybrid, Grand Rapids, United States

About the role

• Account Manager at SPARK Business Works ensuring client success and managing strategic relationships. Collaborating with teams to deliver measurable value and drive growth for clients.

Responsibilities

• Embrace and deliver our BOLT Core Values to each other and our clients
• Be empathetic and inclusive
• Overdeliver
• Love what you do
• Take ownership and follow through
• Serve as the primary point of contact for assigned clients, providing proactive communication, strategic guidance, and recommendations.
• Build strong relationships by understanding each client's goals, operations, and industry landscape.
• Lead client meetings and reviews to align priorities, budgets, deliverables, and upcoming opportunities.
• Partner with Project Managers to ensure high-quality execution and a seamless client experience.
• Track performance metrics and translate results into clear insights and next-step recommendations.
• Manage contracts, renewals, and account forecasting to maintain accuracy and financial alignment.
• Ensure client retention by maintaining satisfaction, addressing concerns quickly, and reinforcing long-term value.
• Drive client growth by identifying and developing new initiatives or service opportunities.
• Collaborate with leadership to align account performance with SPARK's overall strategy and goals.
• Coordinate in-person visits or events to strengthen relationships and reinforce partnership value.

Requirements

• 5+ years of experience in a client-facing role within a marketing, software, or digital service environment.
• Proven ability to manage multiple clients and projects simultaneously.
• Strong communication, presentation, and relationship-building skills.
• Experience navigating conversations around budgets, performance, and outcomes.
• A proactive, positive approach with a focus on delivering results and strengthening long-term partnerships.
• Solid understanding of digital and/or software development process.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Employee Assistance Program (EAP)
• 401(k) with Company Match
• $50,000 Company Paid Basic Life Insurance
• Short & Long Term Disability Provided by Company
• Flexible PTO (Paid Time Off)
• Annual Learning & Development Fund
• Strong Emphasis on Work-Life Balance
• Flexible Work Arrangements - Please Note, this is a Hybrid Role. The Selected Candidate is Expected to be In Office at Least 2 Days Per Week