Senior Enterprise Architect at OneDigital shaping technology vision and collaborating across product management teams. Ensures delivery of business - driven initiatives meeting enterprise standards.
About the role
- Helpdesk Analyst providing first point of contact IT support for SiteMinder staff. Collaborating across diverse technologies to resolve issues and enhance user experience.
Responsibilities
- Assisting our employees with the installation, configuration and usability of hardware, software and equipment.
- Being the first point of contact for internal IT support in Ireland and Europe, ensuring you respond quickly and effectively to keep our operations running smoothly.
- Maintaining the helpdesk system that prioritizes the most important issues and ensuring that all issues are responded to, dealt with, recorded and communicated in an effective way.
- Managing the logistics for SiteMinder assets being sent and retrieved from remote staff.
- Assisting the security team to identify and action security incidents.
- Prioritizing issues and demonstrating a strong solutions focused mindset in a fast paced environment.
- Procuring new hardware and software, maintaining the asset register, and renewing licenses as required.
- Working with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.
- Conducting troubleshooting, testing and reporting as required.
- Supporting the Global ICT Director as required, enabling the expansion and growth of SiteMinder’s technical capabilities.
Requirements
- Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.
- Familiarity with Google Workspace and other cloud based applications such as Slack, Kandji, Okta and Dialpad.
- Understanding of IT networks.
- Ability to work independently and without supervision.
- Holds a high level of integrity and professionalism understanding the importance of confidentiality.
- Great capacity for customer interaction, escalation and conflict resolution.
- Willingness to work above and beyond to get resolutions to issues and stay back when needed.
- Approach everything that is thrown at you with gusto, energy, and dedication.
- Helpful, encouraging and respectful to team members and anyone who you interact with.
- Awesome communicator, who loves regular open, transparent communication with unquestionable work ethic.
- Thrives in a fast-paced, agile and dynamic environment.
- Able to analyze problems, determine cause and reach a resolution.
Benefits
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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