Lead the Delivery & Customer Success team at Optiml, ensuring client value through complex software implementations and efficient operations. Executive collaboration for enterprise clients in real estate and energy.
About the role
- Customer Success Specialist providing concierge style support for Shure’s European B2B customers and end users. Involves collaboration with Market Development and maintaining customer records in Salesforce.
Responsibilities
- Handle inbound enquiries via phone, email, Salesforce queues, and web forms
- Qualify leads and supports Market Development with account setup, project registrations, and basic quote preparation
- Provide first line point of contact for Shure ID, Shure Cloud, software licensing, and UC end user questions
- Interact proactively with B2B End-Users, drives demand, creates leads
- Maintain accurate customer records in Salesforce/CSP
- Route cases to Sales Support, Channel Support, or technical Support when needed while ensuring smooth handover
- Collaborate closely with Market Development, Sales Support, and Channel Support teams
Requirements
- Successfully completed commercial education (Bachelor, Commercial Apprenticeship)
- 0-2 years’ experience in Customer Service, Inside Sales or related
- Customer centric mindset with the ability to solve problems efficiently
- Strong communication skills in German and English; additional European languages are a plus
- Familiarity with CRM/ERP platforms (Salesforce, SAP) are beneficial
- Ability to thrive in a cross functional, fast moving environment.
Benefits
- Associate-first culture
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Success Manager serving as primary contact for eye care practitioners. Overseeing onboarding, training, and technical support while ensuring customer satisfaction with WAVE’s software.
Customer Success Specialist coordinating customer journeys and resolving issues for European clients. Engaging with technical teams to support CSMs in customer success initiatives.
Customer Success Team Lead maximizing customer engagement and operational effectiveness on Clutch's platform. Overseeing customer retention strategies and mentoring team members in a hybrid work environment.
Customer Success Representative providing support for French and English speaking users. Guiding users through the platform and resolving issues in a hybrid environment.
Manager executing VMware Customer Success initiatives at SHI, focusing on VCF adoption and retention. Collaborating across teams to enhance customer value and drive successful outcomes.
Senior Customer Success Manager managing Enterprise and SMB clients at Relo Metrics. Focused on client retention and revenue growth in the sports sponsorship data solutions sector.
Client Experience Manager serving as an advocate for LightEdge clients. Developing strategies for maintaining client retention and identifying growth opportunities while collaborating with sales.
CRM Campaign Manager managing email, SMS, and WhatsApp campaigns for UK's leading roof tent brand TentBox. Focused on driving engagement, traffic, and revenue through advanced segmentation and performance optimization.
Customer Success Manager ensuring commercial customers achieve measurable success with Iru's AI - powered platform. Leading onboarding and customer engagement in a hybrid role.