National Performance Manager driving execution of Preferred Rewards for Business at Bank of America. Collaborating across banking divisions to ensure success and improve client experiences.
About the role
- Domestic Violence Rapid Re-Housing Case Manager at Shelter House supporting survivors of domestic violence. Collaborating to facilitate housing stability and safety for clients in Fairfax, VA.
Responsibilities
- Collaborate with clients to evaluate safety and social needs, housing history and barriers, financial management and budgeting, and develop and achieve individualized goals
- Maintain a caseload of between 12-18 clients at a time, providing client-centered, trauma-informed services
- Provide mobile advocacy services by regularly meeting with clients in a safe location in the community
- Engage with clients to create individualized safety plans and educate clients on the dynamics of domestic violence
- Identify resources to help clients increase their levels of physical and emotional safety
- Assist clients in filing for protective orders and support clients with court accompaniment
- Collaborate with clients to develop sustainable budgets and facilitate connections to financial literacy programs
- Utilize the housing-first model to develop focused and individualized service plans
- Provide housing search assistance to clients by identifying leads, assisting with applications, and attending tours
- Establish relationships with local properties and landlords and advocate on behalf of clients
- Educate clients on tenant rights and responsibilities and housing discrimination law
- Coordinate the provision of monthly rental assistance and track all payments provided
- Document all communication with clients in detailed case notes; ensure client files and data are regularly updated
- Ensure services are implemented in accordance with agency philosophy, best practices, grant requirements, and all applicable federal, state, and local regulations
- Partner with community providers and allied professionals to ensure the delivery of comprehensive, wraparound services
- Participate in regular trainings, staff meetings, and one-on-one supervision meetings with the Senior Case Manager
- Proficiently utilize Microsoft Office software as a part of day-to-day work requirements
- Exemplify the Shelter House core values of (iCARE); Inclusivity, Collaboration, Accountability, Respect, and Empowerment
- Perform other duties deemed necessary to support the program and agency
Requirements
- A bachelor’s degree in social work/human services/related field or commensurate experience
- 1+ years of human services or direct services experience
- Strong written and oral communication skills
- Ability to prioritize competing priorities and make sound judgements
- Ability to complete tasks while navigating frequent interruptions
- Ability to deliver creative, resourceful solutions to unique challenges
- Strong organizational and time management skills
- Valid Driver’s License and reliable transportation
- Ability to regularly attend in-person meetings
- Flexibility to work outside of normal business hours when needed (excluding weekends)
- Experience providing services to survivors of domestic violence and/or people experiencing homelessness (preferred)
- Fluency in a language other than English (ex. Spanish, Dari, Arabic, Vietnamese, Amharic, Mandarin) (preferred)
- Annual TB Test is required (physical requirement)
- Ability to sit or stand for long periods (physical requirement)
- Ability to lift items weighing 10-20 pounds (physical requirement)
Benefits
- Medical, Dental & Vision Insurance
- 401K contributions with a 4% employer match
- 13 Paid Holidays, 2 Floating Holidays and the opportunity to take your Birthday Off
- Two Semi-Annual Team Building Events
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